Refund policy

Last updated: 6 November 2026

Change your mind in the first 7 days

If Pro is not right for you, you can ask for a full refund within 7 days of the day we turned on Pro, as long as you have answered fewer than 50 questions since then. After that, we do not refund the rest of a plan, but your Pro keeps working until its end date.

How to ask

Write to bankamcmcq@gmail.com from the email address on your account. Tell us the reference number of your payment and how you paid. We reply within 2 working days.

How we pay you back

We send the refund back the same way you paid where we can — for example, to the same bKash or Nagad number, or to the same bank account. If that is not possible, we agree another way with you. We refund the amount we received. Fees charged by your bank or the money transfer service are not refundable. We aim to send the refund within 10 working days of agreeing it. When we send a refund, Pro ends.

Payments we could not confirm

If we cannot find your payment, we do not turn on Pro and we tell you why. If your money did reach us, write to us with your receipt: we will either turn on Pro or send the money back.

When something goes wrong on our side

If you paid twice by mistake, or the service did not work for a long time, write to us and we will put it right. This can include a refund outside the 7 days.

Your rights under the law

Nothing in this policy limits your rights under the Australian Consumer Law, or under other consumer laws that apply to you. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure with the service, you are entitled to cancel and get a refund for the unused part, or compensation for its reduced value.